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Quality Management Modern Methods For Quality Control and Improvement, 2nd Edition Wadsworth, Stephens, Godfrey ISBN 978-0-471-29973-8, © 2002 Achieving Quality Through Continual Improvement Burrill, Ledolter ISBN 978-0-471-09220-9, © 1999 Enterprise Excellence: A Practical Guide to World Class Competition Frigon, Jackson ISBN 978-0-470-27473-6, © 2009 Fundamentals of Quality Control and Improvement, 3rd Edition Mitra ISBN 978-0-470-22653-7, © 2008 Total Quality Management: A Cross Functional Perspective Rao, Carr, Dambolena, Kopp, Martin, Rafii, Schlesinger ISBN 978-0-471-10804-7, © 1996

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