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Strategic Planning The Ernst & Young Business Plan Guide, 3rd Edition Ford, Bornstein, Pruitt, Ernst & Young ISBN 978-0-470-11269-4, © 2007 Supporting Strategy: Frameworks, Methods and Models O'Brien, Dyson ISBN 978-0-470-05717-9, © 2007 Service Orient or Be Doomed!: How Service Orientation Will Change Your Business Bloomberg, Schmelzer ISBN 978-0-471-76858-6, © 2006 Strategic Planning for Public and Nonprofit Organizations: A Guide to Strengthening and Sustaining Organizational Achievement, 3rd Edition Bryson ISBN 978-0-7879-6755-0, © 2004

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