Along the Supply Chain boxes allow students to see how SCM topics in the text relate to real companies.

Global Operations – examples in each chapter show the impact of global operations and how globalization affects operating decisions.

E-Business and Information Technology – examples are included throughout the text show how information technology and the Internet are changing how operations are managed.

OM Dialogue Boxes – include dialogues with recent college business school graduates who are working in OM and share how they apply various OM topics in their jobs and the value of their OM training in college.

Excel solutions for example problems are included with solution files containing the spreadsheets used in the text.

End-of-Chapter Solved Problems include detailed numbered steps and explanations for solutions.