1. Introduction to Operations Management.

S1. Operational Decision-Making Tools: Decision Analysis.

2. Quality Management.

3. Statistical Process Control.

S3. Operational Decision-Making Tools: Acceptance Sampling.

4. Product Design.

5. Service Design.

6. Processes and Technology.

7. Capacity and Facilities.

S7. Operational Decision-Making Tools: Facility Location Models.

8. Human Resources.

S8. Operational Decision-Making Tools: Work Measurement.

9. Project Management.

PART TWO: Supply Chain Management.

10. Supply Chain Management Strategy and Design.

11. Global Supply Chain Procurement and Distribution.

S11. Operational Decision-Making Tools: Transportation and Transshipment Models.

12. Forecasting.

13. Inventory Management.

S13. Operational Decision-Making Tools: Simulation.

14. Sales and Operations Planning.

S14. Operational Decision-Making Tools: Linear Programming.

15. Resource Planning.

16. Lean Systems.

17. Scheduling.

Appendix A—Normal Curve Areas.

Solution to Selected Odd-Numbered Problems. 

Index.