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Supervision in the Hospitality Industry: Applied Human Resources, Study Guide, 5th Edition
Jack E. Miller,
(deceased)
John R. Walker,
University of South Florida
Karen Eich Drummond,
Yardley, Pennsylvania
ISBN: 978-0-470-09908-7
©2007
144 pages
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Description
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This Fifth Edition provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. It helps managers satisfy obligations to owners, customers, and employees while maintaining a positive work climate, developing job expectations, disciplining marginal employees, and addressing workplace diversity.
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