Highly Desired Skill--96% of those surveyed said communication and interpersonal skills are the most important  the most important contributor to achieving career success, according to IT. 53% of the companies surveyed by CIO magazine said they offer their IT staff non-IT training on a variety of soft skills.

Poor Soft-Skills Can Prove Disastrous--Dissatisfied customers tell an average of 10 other people about their bad experience and 12% percent tell up to 20 people.  However, 19 out of 20 customers will not tell a company that they are dissatisfied with its service. Fourteen of the 20 will simply take their business elsewhere. Up to 90% of dissatisfied customers will not buy again from the company, and they won't bother to tell the business why. (TARP Study, Washington DC)

Perfect Companion to CompTIA A+ Complete Study Guides--This book takes the exam topics one step further by focusing on providing IT professionals the know-how in dealing with a variety of customer interaction scenarios.