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The IT Professional's Business and Communications Guide: A Real-World Approach to CompTIA A+ Soft Skills
The IT Professional's Business and Communications Guide: A Real-World Approach to CompTIA A+ Soft Skills
Steven Johnson
ISBN: 978-0-470-12635-6
©2007
240 pages
INSTRUCTORS
STUDENTS
TITLE INFORMATION
Description  |  Author Info  |  Table of Contents  |  New to This Edition  |  Sample Chapters
Table of Contents
Introduction.

Chapter 1 Interacting with Customers.

Chapter 2 Working with Professionals.

Chapter 3 Using Proper Phone Techniques.

Chapter 4 Security in Communication.

Chapter 5 Workplace Communication and Practices.

Chapter 6 Leadership in IT.

Chapter 7 Communication in the Real World.

Index.  

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