The exercise sets have been completely revamped, renumbered, and graded in level and new case studies have been added to a majority of chapters.

Expanded chapter on quality management practices, tools, and standards.

New material on six sigma, gage repeatability and reproducibility, process capability analysis, control charts for short production runs, and quality costs,

An additional focus on quality control and improvement in the service sector.

Discussion of ISO 9000 standards, Malcolm Baldrige National Quality Award criteria, and best business practices