Includes the latest trends in lodging, emphasizing new electronic distribution channels

New examples of the use of technology, including profiles of leading companies and the latest technology usage statistics

New and revised internet exercises to familiarize students with today’s hospitality industry’s internet usage

Increased culinary examples, including international culinary programs and a profile of the Research Chefs Association

Revised and expanded discussions of prominent gaming destinations, as well as franchising and spas

Explores significant changes that have taken place in hospitality and tourism in the post-9/11 world

Increased number of international examples throughout the text