Chapter 1. The Hospitality Industry and You.

chapter 2. Forces Affecting Growth and Change in the Hospitality Industry.

Part Two: Food Service.

Chapter 3. the Restaurant Business.

Chapter 4. restaurant Operations.

Chapter 5. Restaurant Industry Organization: chain, Independent, or Franchise?

Chapter 6. Competitive Forces in Food Service.

Chapter 7. On-Site Food Service.

Chapter 8. Issues Facing Food Service.

Part Three: Lodging.

Chapter 9. Lodging: Meeting Guest Needs.

Chapter 10. Hotel and Lodging Operations.

Chapter 11. Forces Shaping the Hotel Business.

Chapter 12. Competition in the Lodging Business.

Part Four: Travel and Tourism.

Chapter 13. Tourism.

Chapter 14. Destinations.

Part Five: Hospitality as a Service Industry.

Chapter 15. The role of Service in the Hospitality Industry.