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Hallmark Features
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- Well balanced author team with academic and professional experience.
- Text features a balance of managerial and statistical coverage.
- Coverage of manufacturing, service, and business processes; not biased towards any industry.
- Emphasis on processes and hands-on discussion of quality tools teach students to address and solve realistic quality problems.
- Includes quality improvement projects for individuals and teams.
- Case studies and extensive examples complement the text.
- Emphasis on quality improvement through management by facts and team work.
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