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Detailed Contents
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Introduction to Quality.
History of the Quality Movement.
The Value of Implementing Quality.
People and Quality.
Products, Processes, and Quality.
Exploring the Meaning of Quality.
A PROCESS VIEW OF QUALITY.
The Production Process.
Creating a Production Process.
The Specification Process.
The Design Process.
The Create Process.
The Examine Process.
MANAGEMENT ISSUES IN ACHIEVING QUALITY.
The Quality System.
Establishing a Culture for Quality.
Managing Quality.
Quality and People Management.
STABILIZING QUALITY.
Stabilizing the Quality System.
Managing by Facts: Data Gathering and Data Classification.
Data Analysis and Data Presentation.
Statistical Techniques for Achieving Quality.
IMPROVING QUALITY.
Quality Improvement.
Quality Improvement Initiatives.
Quality Innovation.
CONCLUSION.
Optimism for the Future: Quality Awards and Success Stories.
Appendix.
Index.
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