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Achieving Quality Through Continual Improvement
Achieving Quality Through Continual Improvement
Claude W. Burrill
Johannes Ledolter
ISBN: 978-0-471-09220-9
©1999
640 pages
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Description  |  Table of Contents  |  Detailed Contents  |  Hallmark Features  |  Supplements
Table of Contents
Part I: Introduction
  1. Introduction to Quality
  2. History of the Quality Movement
  3. The Value of Implementing Quality
  4. People and Quality
  5. Products, Processes, and Quality
  6. Exploring the Meaning of Quality
Part II: A Process View of Quality
  1. The Production Process
  2. Creating a Production Process
  3. The Specification Process
  4. The Design Process
  5. The Create Process
  6. The Examine Process
Part III: Management Issues in Achieving Quality
  1. The Quality System
  2. Establishing a Culture for Quality
  3. Managing Quality
  4. Quality and People Management
Part IV: Stabilizing Quality
  1. Stabilizing the Quality System
  2. Managing by Facts: Data Gathering and Data Classification
  3. Data Analysis and Data Presentation
  4. Statistical Techniques for Achieving Quality
Part V: Improving Quality
  1. Quality Improvement
  2. Quality Improvement Initiatives
  3. Quality Innovation
Part VI: Conclusion
  1. Optimism for the Future: Quality Awards and Success Stories
Appendix: Case Studies  

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