An easily-accessible, hands-on toolbox for all-levels of employees in all kinds of socially oriented organizations.

Chapters contain deatiled action steps that show readers how to put the concepts to use immediately. Each chapter ends with a "concept check" and a list of further resources and references. Icons identify key concepts, buzzwords, tips, pearls of wisdom, action steps, etc.

Chapters written by some of the best and the brightest thinkers and practitioners in the field, including James Heskett, Jerry Kitzi, Kay Sprinkel Grace, Fay Twersky, Jill Blair, Beth Battle Anderson, Melissa A. Taylor, Betty Wingfield, and Steve Roling.