Preface.

Acknowledgements.

About the Authors.

Editor's Introduction.

PART I: CREATING A STRATEGIC SERVICE VISION.

Chapter 1: Developing a Strategic Service Vision (James L. Heskett).

Chapter 2: Developing an Entrepreneurial Competitive Strategy (Jerry Kitzi).

Chapter 3: Cooperative Strategy: Building Networks, Partnerships, and Alliances (Jerry Kitzi).

Chapter 4: Leading, Retailing, and Rewarding People Entrepreneurially (Peter Economy).

Chapter 5: Managing Your Board Entrepreneurially (Jerry Kitzi).

Chapter 6: Treating Your Donors as Investors (Kay Sprinkel Grace).

Chapter 7: Working with Community.

Chapter 8: Performance Information that Really Performs (Fay Twersky and Jill Blair).

PART II: GROWING AND EXPLORING NEW DIRECTIONS.

Chapter 9: Developing Viable Earned Income Strategies (Beth Battle Anderson, J. Gregory Dees, and Jed Emerson).

Chapter 10: The Question of Scale: Finding an Appropriate Strategy for Building on Your Success (Melissa A. Taylor, J. Gregory Dees, and Jed Emerson).

Chapter 11: Managing Organizational Change (Betty Henderson Wingfield).

Chapter 12: Growing with an Entrepreneurial Mind-Set (Steve Roling).

Appendix.

Index.