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Hallmark Features
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- Discussion of non-statistical problem solving tools found in Chapters 2-5 covers the organizational aspects of general or team-based problem solving techniques; topics not usually found in other books.
- Thorough coverage of statistical quality control, with emphasis on the understanding of concepts and their practical use in solving quality problems. Coverage of sample inspection plans, control charts and capability indexes includes a careful discussion of the differences between statistical control and capability.
- Extensive discussion of design of experiments for process improvement, from basic principles through the analysis of factorial and fractional factorial designs, concludes with a chapter on Taguchi methods.
- The large collection of exercises for each chapter is supported by Problem Solving Projects at the end of each of the text's five sections. Several of the exercises and Projects involve the analysis of large, case-oriented data sets.
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