QUALITY PROBLEMS AND PROBLEM-SOLVING STRATEGIES.

Introduction and Outline of the Book.

Problem-Solving Strategies.

Group-Based Problem Solving.

MANAGEMENT BASED ON FACTS: THE IMPORTANCE OF DATA AND DATA ANALYSIS.

Measurements and Their Importance for Quality.

Sample Surveys.

Statistical Inference Under Simple Random Sampling.

Acceptance Sampling Plans.

PROCESS STABILIZATION: MAKING PROCESSES PREDICTABLE.

Statistical Process Control: Control Charts.

Process Capability and Pre-Control.

IMPROVEMENT THROUGH DESIGNED EXPERIMENTS.

Principles of Effective Experimental Design.

OTHER USEFUL STATISTICAL TECHNIQUES.

Regression Analysis: A Useful Tools for Modeling Relationships.

Index.