Preface.

Chapter 1. Understanding Destination Management.

Chapter 2. Program Planning.

Chapter 3. Transportation Services.

Chapter 4. Tours.

Chapter 5. Child Care/Children's Programs.

Chapter 6. E-business and Registration.

Chapter 7. Special Events.

Chapter 8. Food and Beverage.

Chapter 9. Additional Services.

Chapter 10. Pricing Strategies.

Chapter 11. Technology.

Chapter 12. Risk Management.

Chapter 13. Ethics.

Appendix 1: Sample Letter of Intent.

Appendix 2: Sample Contract for Services.

Appendix 3: Sample Schedules of Services.

Appendix 4: What to Look for when Chartering a Bus.

Appendix 5: Bus Safety.

Appendix 6: Excerpts from The Americans with Disabilities Act of 1990.

Appendix 7:  ADA Basics At-a-Glance.

Appendix 8: Planning a Pre-or Post-Convention Tour.

Appendix 9: Case Study: KiddieCorp, Inc.

Appendix 10: Meeting Contract Process Outline.

Appendix 11: Ethics Quiz.

Index.