Chapter 2. The Failure of Conventional Thinking.

Chapter 3. The Failure of Conventional Organizations.

Chapter 4. The Failure of Conventional Responses.

Chapter 5. The Rise of Abnormal Accidents: A Brief History of Crises.

Chapter 6. The Different Languages of Managers and Executives: The Personalities of Individuals.

Chapter 7. The Personalities of Organizations.

Chapter 8. Crisis Leadership and the Myers-Briggs.

Chapter 9. The Role of Conflict in Crisis Leadership.

Chapter 10. An Expanded View of Signal Detection.

Chapter 11. Thinking the Absurd.

Chapter 12. The Vital Importance of Spirituality in Crisis Leadership.

Index.