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Description
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An Invaluable Text to Prepare Tomorrow’s Executive Housekeepers for Today’s Hospitality Industry As downsizing practices in the hospitality industry usher in leaner management and fewer operational levels, the role of executive housekeeper is undergoing a dramatic change. Today, the ideal executive housekeeper must be prepared to be a first-line manager—capable of running a housekeeping department with little or no intervention from upper management. Housekeeping Management offers future industry professionals the tools they need to be competitive in this new era—the skills to manage resources, administer assets, and manage all of the technical operations of a busy housekeeping department. Using case studies culled from the author’s extensive experience in the hospitality industry, it demonstrates clearly how theoretical concepts apply to real-life situations. Illustrated with numerous photos and charts, this practical, easy-to-read text:- Covers management concepts and responsibilities
- Details structural planning for large properties, including models for staffing patterns
- Examines inventory and equipment management, characteristics of materials and supplies, linen and laundry room management, and cleaning functions
- Discusses personnel administration, including employee motivation, turnover, satisfaction, absenteeism, and cultural diversity issues
- Focuses on productivity and cost control, risk management, topical environmental issues, and hotel safety and security
Ideal for two-year or four-year programs, Housekeeping Management is an invaluable resource to help tomorrow’s executive housekeepers acquire the proficiency in management and administration they’ll need to succeed in the hospitality industry.
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