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Remarkable ServiceSM: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners
The Culinary Institute of America®
ISBN: 978-0-471-38022-1
©2001
304 pages
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Description
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The service effort is a central part of the successful restaurant operation. As competition for customers' patronage increases, restaurants try to distinguish themselves by training staff to better manage the needs of the customer and by offering consistent service night after night. Ranging from formal French tableside service to casual American family and buffet style service, this book provides the most current and comprehensive coverage of restaurant service. Appropriate as a text and reference for students who will be managing the front of the house, as well as an excellent resource for students taking an applied course in management of all aspects of the restaurant.
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