1. Introduction to Operations Management in a Global Environment
2. Gaining Competitive Advantage Through Operations
3. Enhancing Productivity: A Key to Success
4. Quality Management
5. Enterprise Integration and Supply Chain Management: A Strategic Perspective
6. Product Development: A Team Approach
7. Models and Forecasting
8. Process Selection: Volume Drives Costs and Profits
9. Capacity Decisions
10. Facility Location in a Global Environment
11. Facility Layout
12. Aggregate Planning
13. Planning for Material and Resource Requirements
14. Inventory Management
15. Just-in-Time and Theory of Constraints
16. Scheduling
17. Project Management


Additional Chapters online:
18. Time-Based Competition
19. Redesigning Business Processes
20. Quality Control
21. Supply Management
22. Job Design and Work Management

Index