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Presenting Service: The Ultimate Guide for the Foodservice Professional, 2nd Edition
Lendal H. Kotschevar,
Formerly of Michigan State Univ.
Valentino Luciani,
University of Nevada, Las Vegas
ISBN: 978-0-471-47578-1
©2007
272 pages
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Description
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Serving people is difficult and demanding work, but the rewards outweigh the challenges. Education, training, and a professional atti-tude are the ingredients needed to harvest those rewards. Presenting Service, 2E educates servers, supervisors, and managers in the techniques and demeanor of professional service. This book pays special attention to the historical context of service, the manager's role in good service including hiring and managing employees, how to become a good server, and the various types of service in food-service operations. There is an art to good service that can be trained and taught, and Presenting Service provides the manager with the skills to create a good dining experience through good service.
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