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New to This Edition
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- A new chapter on Executive Housekeeping
- Practical case-study problems in each chapter
- Commentaries from hotel front office managers, general managers, and other department managers
- Articles on the international hotel workforce
- Additional case studies for applying theory and developing problem-solving strategies
- Each chapter has an opening dilemma, solution to opening dilemma, frontline realities, and case studies. New photos, new and revised hospitality profiles, international highlights, and end-of-chapter questions have been added throughout
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