Acknowledgments.

Chapter 1: Introduction to Hotel Management.

Chapter 2: Hotel Organization and the Front Office Manager.

Chapter 3: Effective Interdepartmental Communications.

Chapter 4: Property Management Systems.

Chapter 5: Systemwide Reservations.

Chapter 6: Revenue Management.

Chapter 7: Guest Registration.

Chapter 8: Managing the Financials.

Chapter 9: Guest Checkout.

Chapter 10: Preparation and Review of the Night Audit.

Chapter 11: Managing Hospitality.

Chapter 12: Training for Hospitality.

Chapter 13: Promoting In-house Sales.

Chapter 14: Security.

Chapter 15: Executive Housekeeping.

Glossary.

Index.