Material is logically presented in the order of operations: an overview of lodging hospitality, a tour of the front office, a review of the guest cycle, and an analysis of guest services.  The book includes opening vignettes, industry leader profiles, chapter summaries, end of chapter questions, as well as practical case study problems in each chapter. Featuring many updates on the role of the front office in a lodging operation, Hotel Front Office Management, Fourth Edition provides readers with the tools they need to understand and successfully execute the duties of a front office manager.