Taking a practical, managerial-oriented approach, the text covers the most recent technologies and helps motivate students and make the material relevant to students from a wide range of backgrounds--from majors to non-majors. Throughout, the emphasis is on how IT provides organizations with strategic advantage by facilitating problem solving, increasing productivity and quality, improving customer service, and enabling business process reengineering.

Now updated with the latest coverage on technology, this new edition welcomes new coauthor Dorothy Leidner (Baylor University), a well-known authority in the field and an award-winning author who brings a global perspective to the text.