Expanded focus on environmental trends affecting housekeeping

New Pitfalls in Housekeeping case studies are included to stimulate the analytical problem solving abilities of students and illustrate the “do’s” and “don’t’s” related to housekeeping industry functions

New Ethical Dilemmas case studies pertaining to ethical issues and concerns facing personnel in the housekeeping department have been added

Expanded Conclusions show the interconnected nature of the material presented in the chapter with other chapters

Thought-provoking questions have been added to the Executive Profiles so that students may more closely identify with professionals in the industry and their management practices