•     Motivational Tips sidebars–insider advice from leading professionals on getting employees inspired and increasing productivity

•     Green Tips sidebars–practical hints for environment-friendly cleaning methods and products

•     A series of profiles of real executives who have carved out rewarding career paths in housekeeping–including male and female, hotel and hospital managers, newcomers and lifetime professionals

•     Extensive appendices–including industry links, environmental policies, and more

•     Thorough information on materials planning–operating budgets, inventory control, and essential capital equipment

•     Extensive information on maintenance needs for all types of floors, walls, ceilings, windows, bedding, and more, including a detailed discussion of cleaning supplies

•     A complete discussion of planning, organizing, and staffing a winning housekeeping operation, including workloads, scheduling, promoting teamwork, and more