PART I: THE HOUSEKEEPING PROFESSION AND THE PRINCIPLES OF MANAGEMENT.

1. The Executive Housekeeper and Scientific Management.

PART II: PLANNING ORGANIZING AND STAFFING THE NEW ORGANIZATION.

2. Planning to Schedule Workers: A Major Advantage of Housekeeper Team Staffing.

3. Material Planning: Administration of Equipment and Supplies.

4. Material Planning: Floors, Walls, and Windows.

5. Material Planning: Supplies and Equipment.

6. Material Planning: Bedding, Linens, and Uniforms.

7. Staffing for Housekeeping Operations.

8. Operational Planning.

PART III: DIRECTING AND CONTROLLING ONGOING HOUSEKEEPING OPERATIONS.

9. The Hotel Housekeeping Daily Routine Management.

10. Hotel Housekeeping Subroutines.

PART IV: SPECIAL TOPICS: SWIMMING POOL OPERATIONS AND MANAGEMENT, HOUSEKEEPING IN OTHER VENUES, SAFEGUARDING OF ASSETS, IN-HOUSE LAUNDRIES, AND THE FULL CIRCLE OF MANAGEMENT.

11. Swimming Pool Operations and Management.

12. Housekeeping in Other Venues.

13. The Safeguarding of Assets: Concerns for Safety.

14. Security in Housekeeping Operations.

15. The Laundry: Toward and Understanding of Basic Engineering and Operational Considerations.

16. The Full Circle of Management.

Appendix A: Job Descriptions.

Appendix B: Hotel Employee Handbook.

Appendix C: Bally's Casino Resort Housekeeping Department Rules and Regulations.

Appendix D: Ozone in the Laundry.

Appendix E: What If (Publication).

Appendix F: Excerpts from InterContinental Hotels Group Loss Prevention Manual.

Appendix G: The Personal Plan.

Appendix H: Microfiber Technology.

Appendix I: Pro-Team Articles.

Appendix J: National Trade Publications Articles.

Glossary.

Index.