Balanced coverage of the technical and managerial aspects of data communications helps students understand how networks operate and how to successfully apply them.

Real-life examples throughout the text illustrate the complex uses of networks in recent years including mini-cases in Management Focus boxes show how real organizations are using telecommunications and networking.

The text covers all the important topics in data communications. Every important technology and/or network management issue is addressed in enough depth to give the student a basic understanding.

Online animations help students visualize and understand concepts and processes more effectively.