Acknowledgments.

1. Key Concepts of Supply Chain Management.

2. Supply Chain Operations: Planning and Sourcing.

3. Supply Chain Operations: Making and Delivering.

4. Using Information Technology.

5. Metrics for Measuring Supply Chain Performance.

6. Supply Chain Coordination.

7. Defining Supply Chain Opportunities.

8. Creating Supply Chains for Competitive Advantage.

9. The Promise of the Real-Time Supply Chain.

Index.