Chapter 2. Operations Strategy and Competitiveness.

Chapter 3. Product Design and Process Selection.

Chapter 4. Supply Chain Management.

Chapter 5. Total Quality Management.

Chapter 6. Statistical Quality Control.

Chapter 7. Just-in-Time and Lean Systems.

Chapter 8. Forecasting.

Chapter 9. Capacity Planning and Facility Location.

Chapter 10. Facility Layout.

Chapter 11. Work System Design.

Chapter 12. Independent Demand Inventory Management.

Chapter 13. Aggregate Planning.

Chapter 14. Resource Planning.

Chapter 15. Scheduling.

Chapter 16. Project Management.

Appendix A: Solutions to Odd-Numbered Problems.

Appendix B: Standard Normal Distribution.

Appendix C: P-Chart.

Company Index.

Subject Index.

Supplement A: Spreadsheet Modeling: An Introduction (Online Only).

Supplement B: Introduction to Optimization (Online Only).

Supplement C: Introduction to Simulation (Online Only).

Supplement D: Waiting Line Models (Online Only).

Available on-line only, at www.wiley.com/college/reid