Preface.

GETTING ACQUAINTED WITH ONLINE COMMUNITIES.

Introduction.

Community Tours.

Sociability: Purpose, People, and Policies.

Usability: Tasks, Users, and Software.

Research Speaks to Practice: Interpersonal Communication.

Research Speaks to Practice: Groups.

DEVELOPING ONLINE COMMUNITIES.

Community-Centered Development.

Selecting Software.

Guidelines: Sociability and Usability.

Assessing Needs and Evaluating Communities.

Development Case Studies.

Looking to the Future.

References.

Index.