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Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations
Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations
Cathy A. Costantino
Christina Sickles Merchant
ISBN: 978-0-7879-0162-2
©1996
272 pages
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Description
This book presents a clear, step-by-step approach for developing and evaluating conflict management systems within any organization. The authors, both prominent experts in Alternative Dispute Resolution (ADR) practice, government, and the field of conflict resolution present a structured process for helping organization development and human resource professionals and consultants to assess programs to improve them or implement new ones.  

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