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Results that Matter: Improving Communities by Engaging Citizens, Measuring Performance, and Getting Things Done
Results that Matter: Improving Communities by Engaging Citizens, Measuring Performance, and Getting Things Done
Paul Epstein, Epstein and Fass Associates
Paul M. Coates
Lyle D. Wray
David Swain
ISBN: 978-0-7879-6058-2
©2006
272 pages
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Description  |  Author Info  |  Table of Contents  |  Detailed Contents  |  Hallmark Features  |  Sample Chapters
Hallmark Features
Results that Matter presents a framework for community leaders who must learn from their experience today so they can keep improving their communities tomorrow.
  • Offers practical guidance and promising practices for creating effective communities.
  • Provides a new governance framework for using community improvement tools, especially performance measurement, and citizen engagement.
  • Includes twenty-five community and organizational stories that show the key elements of this governance framework in action.
 

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