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Results that Matter: Improving Communities by Engaging Citizens, Measuring Performance, and Getting Things Done
Results that Matter: Improving Communities by Engaging Citizens, Measuring Performance, and Getting Things Done
Paul Epstein, Epstein and Fass Associates
Paul M. Coates
Lyle D. Wray
David Swain
ISBN: 978-0-7879-6058-2
©2006
272 pages
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Description
Results that Matter provides a new governance framework for using valuable tools of community improvement—especially performance measurement and citizen engagement—to empower communities to achieve the outcomes their citizens most desire. Government and nonprofit managers will learn how to combine these tools in new ways, not only to achieve one-time improvement of their organizations and communities, but to foster continual community renewal and improvement.  

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