Includes key theoretical and research findings, and provides an array of models and techniques that have proven effective in enhancing individual and organizational performance. 

 Exhaustively researched and revised, the Third Edition features breakthrough chapters on the emergence and application of technology for HPT and highlights important new topics in the field, including partnering with management, certification, ethics, Six Sigma, communities of practice, and performance architecture.

Contributors to the volume are leaders in the field of performance improvement, including Geary Rummler, Roger Kaufman, Ruth Clark, Allison Rossett, Dale Brethower, Ken Silber, Margo Murray, Richard Clark, Danny Langdon, Judy Hale, Dana and James Robinson, and many others.