Preface.

The Author.

PART ONE: THE DYNAMIC CONTEXT OF PUBLIC ORGANIZATIONS.

1. The Challenge of Effective Public Organization and Management.

2. Understanding the Study of Organizations: A Historical Review.

3. What Makes Public Organizations Distinctive.

4. Analyzing the Environment of Public Organizations.

5. The Impact of Political Power and Public Policy.

PART TWO: KEY DIMENSIONS OF ORGANIZING AND MANAGING.

6. Organizational Goals and Effectiveness.

7. Formulating and Achieving Purpose: Power, Strategy, and Decision Making.

8. Organizational Structure, Design, Technology, and Information Technology.

9. Understanding People in Public Organizations: Values and Motives.

10. Understanding People in Public Organizations: Theories of Work Motivation and Work-Related Attitudes.

11. Leadership, Managerial Roles, and Organizational Culture.

12. Teamwork: Understanding Communication and Conflict in and Among Groups.

PART THREE: STRATEGIES FOR MANAGING AND IMPROVING PUBLIC ORGANIZATIONS.

13. Managing Organizational Change and Development.

14. Advancing Effective Management in the Public Sector.

References.

Name Index.

Subject Index.