Preface.

The Editor.

The Contributors.

Introduction: Toward Strategic Human Resource Management (Stephen E. Condrey).

PART ONE: HUMAN RESOURCE MANAGEMENT IN A CHANGING ENVIRONMENT.

1 The Changing Role of the Human Resource Office (Carolyn Ban).

2 Beyond Civil Service: The Politics of the Emergent Paradigms (Donald E. Klingner, Dahlia Lynn).

3 Radical Civil Service Reform: Ideology, Politics, and Policy (J. Edward Kellough, Lloyd G. Nigro).

4 State Civil Service Systems (Keon S. Chi).

PART TWO: THE PUBLIC SECTOR WORKFORCE.

5 Staffing the Bureaucracy: Employee Recruitment and Selection (Steven W. Hays, Jessica E. Sowa).

6 Toward a More Flexible Public Workforce: Issues and Implications (James R. Thompson, Sharon H. Mastracci).

7 Valuing Diversity: The Changing Workplace (Mary E. Guy, Meredith A. Newman).

8 Managing an Aging Workforce: Trends, Issues, and Strategies (Jonathan P. West).

9 Using Technology in the Workplace (David H. Coursey, Samuel M. McCreary).

10 Using Volunteers in the Workplace (Jeffrey L. Brudney).

PART THREE: MANAGING HUMAN RESOURCES.

11 Public Human Resource Management: An Organizational Development Perspective (David G. Carnevale, Kay Ham).

12 Practical Strategies for Increasing Ethical Behavior in the Workplace (Rex L. Facer II, Mark D. Bradbury).

13 Organizational Investment in Employee Development (Montgomery Van Wart).

14 Understanding Organizational Climate and Culture (J. Steven Ott, Abdul M. Baksh).

15 Understanding and Using Conflict in the Workplace (Margaret S. Herrman).

16 Employee Unions and the Human Resource Management Function (Robert M. Tobias).

PART FOUR: THE LEGAL ENVIRONMENT OF HUMAN RESOURCE MANAGEMENT.

17 Human Resource Management Legal Issues (Jerry Hartman, Gregory W. Homer, Alisa H. Reff).

18 A Practical Guide to Affirmative Action (Norma M. Riccucci).

19 Sexual Harassment in the Workplace (Michele M. Hoyman, Lana Stein).

20 Understanding the Americans with Disabilities Act (David Pfeiffer).

PART FIVE: MOTIVATING, ASSESSING, AND COMPENSATING EMPLOYEES.

21 The Role of the Manager in Employee Motivation (Arie Halachmi, Theo van der Krogt).

22 Designing Effective Performance Appraisal Systems (Dennis M. Daley).

23 Effective Job Analysis Methods (Mark R. Foster).

24 A Practical Guide to Conducting Assessment Centers (Charles R. Swanson, Mark R. Foster).

25 Work Management and Job Evaluation Systems in a Government Environment (Gilbert B. Siegel).

26 Designing and Creating an Effective Compensation Plan (Gilbert B. Siegel).

PART SIX: TOOLS FOR INTEGRATING HUMAN RESOURCES INTO THE ORGANIZATIONAL MISSION.

27 Benchmarking Performance (David N. Ammons).

28 Strategic Planning for Human Resource Managers (Roger G. Brown, Mary Maureen Brown).

29 A Guide to Practical Human Resource Research (Gary E. Roberts).

30 Human Resource Consultants and Outsourcing: Focusing on Local Government (Glenn W. Rainey Jr.).

31 Employee Benefits: From Health Care to Pensions (N. Joseph Cayer).

32 The Role of Human Resource Professionals in the Budgeting Process (Douglas J. Watson, Catherine C. Reese).

Conclusion: Toward Effective Human Resource Management (Stephen E. Condrey).

Name Index.

Subject Index.