Introduction

PART ONE: BACKBONE AT THE POINT OF DECISION

Chapter 1     Chris’ Story

Chapter 2     Seeking Courageous Core Values

Chapter 3     Moving Deeper (and Higher) Into Values and Ethics

Chapter 4     Chris’ Story Comes to a Close

Chapter 5     Coda: Applying Courageous Core Values at Whirlpool

PART TWO     COURAGE IN ACTION

Chapter 6     Courageous Communication

Chapter 7 The Courageous Communication Model

Chapter 8 Courageous Feedback

Chapter 9 Courage by Example

Chapter 10   Courageous Leadership

Chapter 11 Three Acts of Courageous Leadership

Chapter 12   Courageous Problem Solving: The Black Box

Chapter 13 Using Courageous Communication from the Bottom-Up

Part Three     Growing Your Courage

Chapter 14     Everyday Habits That Build Courage

Chapter 15   Your Character Quotient

Chapter 16   The Courage to Change

List of Exhibits & Tools

Endnotes