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Hostage at the Table: How Leaders Can Overcome Conflict, Influence Others, and Raise Performance
George Kohlrieser
Joe W. Forehand,
President Accenture
ISBN: 978-0-7879-8384-0
©2006
272 pages
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Description
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Conflict is a part of everyday life. It is part of our normal human behavior and stems from a basic fight/flight instinct we all possess. However, we grow up believing conflict is negative - something we should avoid if at all possible. This avoidance can derail managers, leaders and organizations. In this book, leadership consultant (and former hostage negotiator) George Kohlrieser applies proven techniques from hostage negotiation to teach business people how to deal with conflict effectively and ensure that one never becomes a psychological "hostage" to oneself or others. Kohlrieser explains that it is only by putting the "fish on the table" (i.e. openly facing conflict) that we can truly progress through the most difficult business challenges. He covers seven steps he has culled from his 25+ years working internationally, illustrated through examples and grounded in research:
- Put the Fish on the Table
- Learn to Bond, Even with Your "Enemy"
- Do Not Hold Yourself Hostage
- The Power of Talking, Dialogue and Negotiation
- The Law of Reciprocity
- The Person is Never the Problem
- Mastering the Mind' Eye and Visualizing Success
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