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Focused Operations Management for Health Services Organizations
Boaz Ronen,
Tel Aviv University w/ appointments at Columbia University, New York University, and SDA-Bocconi (Milano, Italy)
Joseph S. Pliskin,
Ben Gurion University of the Negev, Israel and Harvard
Shimeon Pass
Donald M. Berwick, MD, MPP,
Institute for Healthcare Improvement
ISBN: 978-0-7879-8454-0
©2006
384 pages
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Hallmark Features
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- Examines and explores the application of operations management in the framework of health care organizations.
- Puts focus on a variety of health care delivery models including hospital, outpatient facilities, and long-term care.
- Covers issues related to supply management; scheduling, cost performance and quality assurance will be discussed.
- Focused Management approach identifies and inexpensively solves tiny bottlenecks that can have major results, such as reducing waiting time in emergency rooms by 40 percent, or increasing use of operating rooms 20 percent.
- Covers the Theory of Constraints (TOC) that yields fast improvement in systems such as Operating Rooms and Emergency Departments, and includes tools such as the Focusing Table, the Focusing Matrix, the Complete Kit concept and Pareto Analysis that increase throughput, reduce response time and create value.
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