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The Performance Consultant's Fieldbook: Tools and Techniques for Improving Organizations and People, 2nd Edition
Judith Hale,
Downers Grove, Illinois
ISBN: 978-0-7879-8534-9
©2007
300 pages
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Description
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This book helps trainers, training managers, and internal and external consultants working in partnership with their clients to identify barriers to performance, explore a suite of solutions, and work collaboratively to get new procedures, technology, behaviors, an idea adopted. It details the techniques performance consultants need to conduct performance interventions and offers a customizable collection of worksheets, flowcharts, planning guides, and job aids. It provides practical guidance, real-world examples, and proven tools to: Analyze an organizational environment; Diagnose performance problems; Identify barriers to performance; Select appropriate interventions; Measure intervention success; and other key processes.
Key Revisions:
- New section on understanding costs and cost drivers
- New section on Sustaining Change
- New material addressing social systems and norms in working environments
- Levels of performance interventions -- with many more examples, stories, and tools
- New focus on measuring results, especially based on three-point model of evaluation
- New emphasis on measuring people performance, especially how to evaluate the effectiveness of the performance consultifng effort
- Fresh examples on needs assessment, making the transition, credibility and influence, updated Glossary, and CD with tools that can be adopted or customized for personal use.
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