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Focused Operations Management for Health Services Organizations
Boaz Ronen,
Tel Aviv University w/ appointments at Columbia University, New York University, and SDA-Bocconi (Milano, Italy)
Joseph S. Pliskin,
Ben Gurion University of the Negev, Israel and Harvard
Shimeon Pass
Donald M. Berwick, MD, MPP,
Institute for Healthcare Improvement
ISBN: 978-0-7879-8551-6
©2006
350 pages
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Description
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This book explains operations management in health care using a practical, step-by-step approach. Students and practitioners will gain a comprehensive understanding of how operations management is used to evaluate the performance of operating units, driving the design of new or improved operating procedures and systems, and influencing decision-making. This book takes a Focused Management approach, which identifies and inexpensively solves tiny bottlenecks that can have major results, such as significant reductions in waiting time in emergency rooms, or increases in use of operating rooms. Included in its coverage is the Theory of Constraints (TOC) with specific applications to operating rooms and emergency departments, and includes tools such as the Focusing Table, the Focusing Matrix, the Complete Kit concept and Pareto Analysis that can increase throughput, reduce response time and create value.
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