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Description
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Organizational Defensive Routines are patterns of interpersonal interactions people create to protect themselves from embarrassment, threat or disagreements. Chris Argyris, a social scientist and professor emeritus at Harvard University, has extensively researched and written about them in his 1990 book, Overcoming Organizational Defenses. Bill Noonan picks up where Chris Argyris let off, by providing a guidebook to help individuals, trainers and organizations detect the echo of their own behaviors in the descriptions of the vicious cycle we can all get caught in. The reflective team exercises that end each chapter offer a safe haven to navigate through the puzzles of human behavior – how our actions create consequences that we didn’t intended or desired to do. In addition, the DVD “Fix It Now or Fix It Later” is a case study that serves as a medium for reflection and interactive exercises. The combination of text and multi-media will appeal to various audio and visual learning styles. In addition, critical to the adoption of new skills is the opportunity to see it done well by others and to model their behavior. Several vignettes in the case study, “Fix It Now or Fix It Later” model how individuals within a team can create a virtuous cycle of interactions. This book includes end of chapter exercises that relate to a 22 minute DVD case study and is designed for individual OD students, teachers, consultants, managers, leaders and teams.
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