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How does online content work in WebCT?
Wiley's online content is delivered in WebCT's software in what is called an e-Learning Resource Pack (or e-Pack). e-Packs can either be downloaded and installed locally on your campus server or hosted by WebCT for you.
What kind of content is contained in an e-Pack?
e-Packs may contain a variety of content tied to a specific textbook, such as test and quiz files, animations, student resources and online content.
How do I know what content is in an e-Pack for a specific book?
You can find out what content is included for a specific e-Pack by clicking on the "View Demo!" button that is located next to each title on the Courses page. Selecting this button will bring you to a demo containing several chapters from that e-Pack.
Can I add my own content to a Wiley e-Pack?
Yes! e-Packs can be customized as little or as much as you want using WebCT's easy-to- use tools and software.
Where can I find a list of Wiley titles presently available in WebCT?
To see all titles that are either presently available or forthcoming, click here or on the Courses button on the left-hand navigation bar. This will bring you to a page that lists all Wiley e-Packs, sorted by discipline.
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How do I adopt a Wiley WebCT e-Pack?
You will need to submit an adoption request form that will then be verified by your local Wiley Representative. Upon verification, instructions for downloading the e-Pack (or accessing it if WebCT will be hosting it for you) will be emailed to you. Please click here for information and instructions on how to submit an adoption request for a Wiley WebCT e-Pack.
Do I need to change my bookstore order if I am using a Wiley WebCT e-Pack?
Yes! Please be sure to contact your local Wiley Representative to get the correct ISBN to use on your bookstore order form. You will need to order a package containing the textbook and a WebCT Student Access Card for the e-Pack you adopted.
What is a WebCT Student Learning Guide?
A WebCT Student Learning Guide is an online user's manual that gets students up and running with WebCT. To access this manual click here.
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Do I need to inform my bookstore that I am using a WebCT e-Pack?
Yes, your bookstore will need to use a special ISBN for the textbook packaged with a WebCT Student Access Card (which contains a WebCT Access Code).
How do I get the correct ISBN to use?
Your Wiley Representative can provide you with the ISBN.
Can Access Codes be ordered by themselves?
Yes, stand-alone Access Codes can be ordered online from WebCT's website.
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Is Customer Support available to adopters of e-Packs?
Yes! Adopters of a Wiley e-Pack are eligible for faculty support from WebCT’s Technical Support Team which can be reached at publisher.support@webct.com or by calling 877-855-3238.
Are my students eligible for support?
Yes, an online student learning guide provides guidance on how to use WebCT's software. If students have questions and issues regarding access codes they can contact Wiley Technical Support at publisher.support@webct.com or by calling 877-855-3238.
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Are demos available for your e-Packs?
Yes, you can view a demo for any title that is currently available with a WebCT e-Pack. To view a demo, simply go to the Courses page and locate the title that you are interested in. Then select the button labeled "View Demo!" and login to the demo using the username and password that you will be provided with.
What does a demo contain?
Demos contain several chapters that were selected to best illustrate Wiley's online content for that particular e-Pack. These sample chapters will provide you with a good example of the type of content and powerful tools that are available to you in a Wiley e-Pack.
What if I want to view the content from an entire e-Pack, not just from the chapters that you selected in the demo?
If you wish to view the content from an entire e-Pack simply click on the button titled "More Info" from the Courses page for that title. This will open a new window that will bring you to the WebCT Content Showcase page for that e-Pack. From this page, select the link titled "30-Day Evaluation" and fill out and submit the form that appears. Upon approval of your request, instructions for accessing the entire course for a period of 30-days will be emailed to you.
Will I be able to make modifications to the e-Pack I am viewing in a 30-Day Evaluation?
No, 30-Day Evaluations are intended to provide you with the opportunity to view the entire contents for a particular e-Pack. The view you will get is as a student, meaning that it is a "read-only" view.
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How do I download and install one of your e-Packs?
Once you have decided to adopt a Wiley e-Pack, simply fill out and submit a "Download Application" form for that e-Pack on WebCT's Content Showcase. Once the adoption has been confirmed by your local Wiley Representative, instructions for downloading the file and installing it on your campus server will be emailed to you and your system administrator.
Can I customize my course after I download and install an ePack?
Yes! Once the file is installed on your campus server you are free to begin making modifications to it.
Who owns the e-Pack if I customize it?
Wiley retains the copyright ownership to all initial content. Ownership of any material you add is decided by your institution.
What if my campus administrator has problems or questions when they download the file?
If you or your campus administrator run into any problems, simply contact WebCT Support for help and assistance. WebCT Support can be reached at publisher.support@webct.com or by calling 1-877-855-3238.
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What if my campus does not have a WebCT license?
If your school does not have a license for WebCT's software, WebCT can host your course for you on their servers.
How do I request hosting?
To request hosting, simply go to the Content Showcase page for that e-Pack and fill out and submit a "WebCT Hosting Application" for the e-Pack you are interested in adopting. WebCT will set up your course on their servers and instructions for accessing it will be emailed to you.
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How will my students access my course?
The first time a student enters your course, he or she will enter a unique Access Code that comes packaged with the textbook in their Student Access Card.
How do my students get their Access Codes?
Access Codes are primarily sold to students through the bookstore as part of a package with their textbook. Your local Wiley Representative can provide you with the correct ISBN to use to ensure that your bookstore orders the correct package. Access Codes can also be purchased online via e-commerce from WebCT's website.
How much does an Access Code cost?
Access Code prices vary by title. In general, there is no charge when an Access Code is packaged with a new copy of the textbook. Please contact your Wiley Representative for exact pricing on the title(s) you are interested in.
Will my students need to enter their Access Code each time they enter my course?
No, once your students enter a valid Access Code for the first time, they can each create their own username and password to use for the duration of the course.
What will prevent my students from sharing an Access Code?
Once an Access Code is entered it is validated as a new, never before used code. It is then immediately expired and is no longer valid for use by any other student.
How long will my students be able to access my course?
A student can access your course for as long as it is up and running. If you download and install the course on your campus server this will be determined by your campus policies and rules. If WebCT hosts your course for you, it will be kept up and running on their servers for 120 days after it is last accessed by any student.
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Is faculty training available?
Yes! Faculty training is available through WebCT. To learn more about all the training options, please visit the Services portion of their website.
You can also receive training from the Wiley's Faculty Resource Network. The Faculty Resource Network provides instructors with virtual training sessions led by faculty for faculty.
Is there any additional documentation available to help me get started?
WebCT has posted a variety of helpful documents on their website designed to help faculty get started with a WebCT e-Pack.
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What if I am teaching a two-term course (same instructor teaching both terms)?
If the SAME instructor will continue using the SAME e-Pack in a second-term with many or all of the same students from the 1st-term:
- Keep the same course URL and course ID, and retain the student database from the previous semester. (If the course ID changes, or if the student database is reset, previously validated students will lose their validation and be prompted for new codes!)
- You may choose to reset areas of the course, such as Mail or Discussions, but should not reset the students.
- First-term students carrying over to the 2nd term will NOT need a new Access Code provided that these precautions are taken.
- New second-term students should be instructed to purchase a new Access Code.
- Non-active student accounts can be removed via Manage Students feature.
What if a different instructor is teaching the second semester of two-term course?
If a DIFFERENT second-term instructor is teaching using the SAME e-Pack as the first-term instructor with many or all of the same students from the first-term:
- The first-term instructor's ID should be detached from the first-term course, and the new instructor's ID should be attached to it.
- If the first-term instructor wants to teach the same e-Pack again in the future, but with new students, a copy of the original course should be made and reset, and the first- term instructor should teach from the new copy, allowing the second term instructor to "inherit" the original first-term course.
- The second-term instructor can remove any unnecessary content or course information (such as Mail or discussion postings) from the previous semester as appropriate, but should take care not to remove any students who are continuing on from the previous semester.
- If the course ID changes, or if the student database is reset, previously validated students will lose their validation and be prompted for new codes.
- First-term students carrying over to the second-term will NOT need a new Access Code provided that these precautions are taken.
- Students new to the second-term should purchase a new Access Code.
- Second-term instructor can remove any non-active student accounts via Manage Students feature.
Refer an instructor who needs Access Codes for 1st-term students carrying over to the 2nd-term to WebCT Support at publisher.support@webct.com.
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